Terms of Service

1. Who we are

FansBot (the “Service”) is operated by Fans Holdings OÜ(“Company”, “we”, “us”, “our”), registered at Tornimäe tn 5, Kesklinna district, Tallinn, Harju County, 10145, Estonia, VAT ID EE102827084. The Service is delivered through our backend at app.onlyfansapi.com regardless of which of our websites you registered through, and these Terms bind you however you access it.

FansBot is an independent service. We are not affiliated with, endorsed by, sponsored by, or partnered with OnlyFans or Fansly, or their operating companies, subsidiaries, or affiliates — including Fenix International Limited and Fenix Internet LLC (OnlyFans) and Select Media LLC and CY Media LTD (Fansly). We do not host, store, distribute, or produce adult content.

By creating an account, generating an API key, connecting an account, or using the Service, you agree to these Terms. If you do not agree, do not use the Service. These Terms place responsibility for third-party platform compliance on you (Section 5) and limit our liability (Section 12). Nothing here removes any right you have under applicable mandatory law, including consumer-protection law.

2. The Service and your licence

FansBot is an AI operations tool for businesses and individuals operating accounts on OnlyFans, Fansly, and other creator and subscription-based fan platforms. It operates within messaging platforms including Slack, Telegram, Discord and Microsoft Teams, and other channels we may add over time. At your direction and using credentials you provide, FansBot can read data from your connected accounts, generate drafts and analyses, and send messages and perform automated actions on your connected accounts.

We grant you a limited, non-exclusive, revocable right to use the Service during your subscription. You may resell, sublicense, or white-label the Service to your own clients. We are continuously developing the Service and may add, change, suspend, or discontinue features at any time; where a material change is within our control, we will use reasonable efforts to give notice.

3. AI-generated content

The Service uses artificial intelligence to generate drafts, suggestions, replies, and analyses (“AI Output”) from the data and instructions you provide (“Your Input”). You acknowledge that: (a) AI Output may be inaccurate or unsuitable, and you are solely responsible for reviewing it before it is sent, published, or relied upon; (b) AI features are provided “as is” and we do not warrant the accuracy or fitness of any AI Output; (c) you retain your rights in Your Input and AI Output and grant us a limited licence to process them to provide the Service; and (d) we send only the data needed to fulfil a request to our AI providers, who are bound not to use it to train their own models.

4. Eligibility and your representations

By using the Service you represent and warrant that: you are at least 18 years old and have authority to enter into these Terms (and, if acting for an organisation, authority to bind it); you are authorised to operate and connect every account you connect; every person who is a subject of any account, content, or data you access is an adult (18+) who has consented, and you meet all applicable age-verification and record-keeping obligations; you have a valid lawful basis for all personal data you process through the Service (Section 10); and you will not use the Service for any unlawful, fraudulent, deceptive, or infringing purpose. If you use the Service for business purposes, you confirm you are acting as a business and not as a consumer.

5. Your responsibilities and third-party platforms

The Service interacts with third-party platforms, including OnlyFans, Fansly and other fan platforms, each of which sets its own terms, and some restrict automation or third-party access. Because those rules are set by the platforms and can change at any time, you are best placed to decide how to use the Service on your own accounts, and you remain responsible for ensuring your use complies with each platform’s terms. We can’t monitor or guarantee that compliance for you, so any action a platform takes about your account — including suspension, restriction, ban, loss of access, or loss of earnings — remains your responsibility rather than ours. We will support you where we reasonably can, but we are not liable for a platform’s decisions about your account, and a platform’s changes to its terms or interfaces may interrupt or end functionality without liability to us. (This Section does not exclude liability that cannot be excluded under applicable law — see Section 12.)

6. Acceptable use and account security

You must not use the Service to: access or process content or data involving minors, or anything illegal where you or the data subjects are located; engage in fraud, harassment, or deception; process personal data without a valid lawful basis; infringe intellectual-property, privacy, or publicity rights; introduce malware or attack our systems; or circumvent usage limits, rate limits, or fees. You are responsible for safeguarding your account credentials and API keys and for all activity that occurs under them. We may suspend access immediately for breach of this Section.

7. Payments, subscriptions and refunds

7.1 Plans and pricing. The Service is offered on the plans, prices, and billing cycles shown at purchase, in the currency shown at checkout. We may introduce, change, or withdraw plans, prices, trials, and promotions at any time; the terms shown at purchase or renewal apply to that period.

7.2 Payment and authorisation. Payments are processed by our payment processor, Stripe, using the methods offered at checkout. By subscribing, you authorise us and our processor to charge your payment method for the subscription and each renewal, including applicable taxes and fees. Your card issuer or payment provider may apply its own charges (for example, currency conversion).

7.3 Taxes. Prices are exclusive of VAT and other applicable taxes, which we add where required. You are responsible for any taxes arising from your use of the Service, other than taxes on our income.

7.4 Auto-renewal. Paid subscriptions renew automatically at the end of each billing cycle, for a further cycle of the same length, at the then-current price, until cancelled.

7.5 Cancellation. You may cancel at any time from your account or by emailing hello@fansbot.ai. Cancellation stops the next renewal and takes effect at the end of your current billing cycle; you keep access until then. You are responsible for cancelling before a renewal if you do not want to be charged for the next cycle.

7.6 Refunds. All fees are non-refundable. The only exception: if a critical failure prevents you from using the Service and we do not resolve it within 24 hours of your report to hello@fansbot.ai, we will refund the affected period. We may also reverse a duplicate charge or a charge resulting from proven unauthorised use of your payment method. We do not refund for non-usage, partial periods, or change of mind. Approved refunds are issued to your original payment method, normally within 10 business days. This does not affect rights that cannot be excluded by law.

7.7 Price changes. We may change prices and plans at any time. A change to the price of an existing subscription applies from your next renewal, and you may cancel before it takes effect.

7.8 Failed payments. If a payment fails, we may suspend the Service immediately and may terminate the subscription.

7.9 Chargebacks. If you have a billing concern, contact us first at hello@fansbot.ai so we can resolve it. We reserve the right to contest improper chargebacks and to recover related fees and costs where permitted by law.

8. Right of withdrawal (consumers in the EU/EEA)

If you are a consumer, you have a right to withdraw within 14 days of subscribing. By starting to use the Service during that period, you (a) expressly request that we begin during the period, and (b) acknowledge that you lose the right of withdrawal once the Service has been fully performed, and that if you withdraw while it is still being supplied you must pay a proportionate amount for what you have used. To withdraw, tell us clearly at hello@fansbot.ai before the period ends. Your statutory consumer rights are unaffected.

9. Service availability and no guarantee of results

We target 99.9% monthly availability but do not warrant uninterrupted, timely, secure, or error-free operation. Maintenance, platform changes, and third-party outages may affect availability. The Service is a software tool; we do not guarantee any particular results, earnings, growth, or outcomes from your use of it. For business users, service credits we may offer are the sole remedy for downtime; consumers’ statutory remedies are unaffected.

10. Data protection and processing terms

10.1 Roles. When the Service processes personal data from the accounts and tools you connect (data about your subscribers, fans, contacts, and staff), you are the data controller and we act as your processor, processing it only on your documented instructions (including these Terms). You are responsible for a valid lawful basis and any required consents or conditions, including for any special-category data (such as data that may reveal a person’s sex life or sexual orientation). How we handle data for which we are the controller (your account and billing data) is in our Privacy Policy.

10.2 Processing details. Subject matter: provision of the Service. Duration: the term of your subscription. Nature and purpose: hosting, analysing, generating, and transmitting data to operate the Service at your direction. Types of personal data: identifiers, contact details, message content, and transaction and engagement data. Categories of data subjects: your subscribers, fans, contacts, and personnel.

10.3 Our obligations as processor. These terms satisfy Article 28 GDPR. We will: (a) process personal data only on your documented instructions, unless required by law (and then notify you unless prohibited); (b) ensure authorised persons are bound by confidentiality; (c) implement appropriate technical and organisational security measures under Article 32, including encryption in transit and at rest and access controls; (d) assist you, taking into account the nature of processing, with data-subject requests, security, breach notification, and DPIAs (Articles 32–36); (e) notify you without undue delay after becoming aware of a personal-data breach; (f) on termination, delete or return personal data at your choice, except where retention is required by law; and (g) make available information reasonably necessary to demonstrate compliance and allow audits on reasonable notice, subject to confidentiality and security conditions.

10.4 Sub-processors.You authorise us to engage sub-processors to provide the Service, including those listed in our Privacy Policy (hosting, payment, and AI providers). We will give notice of any intended new or replacement sub-processor and you may object on reasonable data-protection grounds; we remain responsible for our sub-processors’ performance.

10.5 International transfers. Where we transfer personal data outside the EEA, we rely on the EU Standard Contractual Clauses or another lawful mechanism, with supplementary measures where appropriate. The location where data is hosted is determined in accordance with the customer’s configuration and requirements.

11. Intellectual property, feedback and takedowns

The Service — our software, API design, documentation, and branding — is owned by us or our licensors. You may not use our trademarks or branding without written permission. You retain ownership of your data and content and grant us a licence to host, process, and transmit it to provide the Service. If you give us feedback or suggestions, you grant us a perpetual, royalty-free licence to use them without obligation to you. We do not host third-party platform content; we respond to valid copyright complaints under our DMCA & 2257 Notice.

12. Limitation of liability

Nothing here limits liability for: death or personal injury caused by our negligence; fraud; intent or gross negligence; or any liability that cannot be excluded under applicable law, including mandatory consumer rights. Subject to that, and to the maximum extent permitted by law: the Service is provided “as is” and “as available”; you are solely responsible for your use of it and for all actions taken through it; we are not liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, data, goodwill, or business; we are not liable for any suspension, restriction, or ban imposed on you by a third-party platform, or for any third-party content or conduct; and our total aggregate liability in any 12-month period will not exceed the amounts you paid us for the Service in the 12 months before the event giving rise to the claim.

13. Indemnification (business users)

If you use the Service in the course of a business, you will indemnify and hold harmless Fans Holdings OÜ and its officers, employees, and agents from claims, liabilities, damages, losses, and reasonable costs arising from your use of the Service, your breach of these Terms, your content or instructions, your processing of personal data, or your use of the Service in violation of any third-party platform’s terms or applicable law. This applies to consumers only to the extent permitted by law.

14. Suspension and termination

We may suspend or terminate access immediately for breach, non-payment, suspected unlawful use, or where required by law or by a third-party platform. Either party may terminate for a material breach that remains uncured 30 days after written notice. We may also terminate if you become insolvent or subject to bankruptcy or similar proceedings. You may cancel at any time under Section 7. On termination, your right to use the Service ends; data handling on termination is described in Sections 10–11 and the Privacy Policy. Sections that by their nature should survive (including Sections 10–13, 16, 18 and 19) survive termination.

15. Changes to these Terms

We may update these Terms. For material changes we will give reasonable advance notice by email or in-product, effective on the stated date or at your next renewal. If you do not accept a material change, your remedy is to stop using the Service and cancel before it takes effect. We will not impose material changes on consumers without notice.

16. Governing law and disputes

These Terms are governed by the laws of Estonia. If you are a consumer, you keep the protection of the mandatory laws of your country of residence and may bring proceedings in its courts where the law allows. For business users, the courts of Tallinn, Estonia have exclusive jurisdiction. Please contact us at hello@fansbot.ai first so we can try to resolve any dispute. Consumers may also use the EU Online Dispute Resolution platform and national ADR bodies. Data-protection complaints may be made to the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon) or your local supervisory authority.

17. Compliance with laws

You will comply with all applicable laws in using the Service, including export-control and economic-sanctions laws, and you represent that you are not located in, or acting for anyone in, a sanctioned territory or on a restricted-party list.

18. Affiliate and referral program

We may operate an affiliate or referral program under which we pay commissions or payouts to participants who refer customers to the Service, on the rates and terms we make available from time to time. We may change, suspend, or end the program at any time, and we may withhold or reclaim payouts in cases of fraud, abuse, chargebacks, or breach of these Terms.

19. General

If any provision is held invalid, the rest remains in effect. Our failure to enforce a provision is not a waiver. We are not liable for failure or delay caused by events beyond our reasonable control, including third-party platform changes, outages, or force majeure. We may assign these Terms to an affiliate or successor; you may not assign without our consent. We give notices by email or in-product. Order of precedence: in case of conflict, these Terms (including the data processing terms in Section 10 and the payment terms in Section 7) prevail, then the Privacy Policy, then the Cookies Policy. These documents are the entire agreement between us regarding the Service.

20. Contact

Fans Holdings OÜ — Tornimäe tn 5, Kesklinna district, Tallinn, Harju County, 10145, Estonia. Email: hello@fansbot.ai.

Model withdrawal form (consumers)

To Fans Holdings OÜ, hello@fansbot.ai: I hereby give notice that I withdraw from my contract for FansBot. Ordered on: ____________ Name: ____________ Address: ____________ Date: ____________